Where are you located?
OUR NEW LOCATION IS AT 517 CASON LANE.
Our location at 1602 W Northfield Blvd is now closed.
What are your hours?
Do I have to make a reservation?
Reservations are not required, but without one you may not get in; especially on the weekends. Walk-ins are accepted only when space is available. We have a 15 person maximum per hour. If you know when you want to come visit, book it to ensure you get in.
Do you take in, re-home or rescue cats?
No. Unfortunately, we get multiple request daily to take in cats. We are not a cat rescue but operating as a foster home for cats already vetted by our local rescue partners. We have a waiting list of cats to come to the cafe.
If you have found a stray cat or kitten please do whatever you can to help it. If you can't help on your own, please reach out to a local rescue organization through petfinder.com. You can also post a visitor post on our Facebook page to try to find a home for a cat in need. You must indicate there is a vetting process and re-homing fee or the post will be removed. No "Free cat" posts will be allowed. There are a lot of bad people that will harm cats so do your best to protect them!
Please do everything you can to keep your life commitment to a cat that you adopted. Most rescues can not take in cats for re-homing.
Are you hiring? How can I apply? What are your age/experience requirements?
We are not currently hiring.
Do you have a list or photo gallery of the cats you have available for adoption?
We tried, but because it changes daily we just can not keep an online gallery up to date. Please make sure you're following us on Facebook or Instagram to keep up with our most recent posts of cats at the café.
What is this place...are there REALLY cats in there?
We are a basically a foster home for rescue cats! Cat Cafe's started in Japan in 1998 and have spread throughout the world in the last decade. The first one opened in the US just 6 years ago. And YES...we typically have 15-20 REAL LIVE CATS in our care that you can visit.
How much does it cost to visit? Why do I have to pay to pet cats? Does my purchase help support the cats?
Our rates are $11 per person, including tax. Every purchase you make directly supports the care of our rescue cats.
We're honestly not sure why anyone thinks it should or could be free to operate the cat cafe. Like any business, we have to pay rent, utilities, payroll, and cover all of the expenses to care for the 15+ cats in our care. Your cover charge is the primary source of income that allows us to provide this service to the community.
Are masks required?
We follow city and state mandates. At this time, masks are optional.
What measures have you put in place for COVID-19?
We limit groups to 16 people in the cat lounge.
We already have very stringent cleaning and disinfecting practices in place because we have animals onsite. We wipe down all hard surfaces throughout the day with a disinfectant.
How can you have cats and serve food? Is it clean?
Those are great questions, and we assure you we have worked closely with the Health Department to ensure we meet all code requirements. For starters, we are not preparing or serving food at Catfeine. We offer for sale a limited menu of pre-packaged goodies Our self serve coffee bar offers a state of the art, bean to cup "super-automatic" coffee maker that will make your drink at the touch of a button. All drinks taken into the cat lounge will be in a cup with a lid. We promise...it is clean, and the cats won't be stirring your coffee with their paws...well...they might TRY.
I'm trying to book online but it won't let me select the correct number of people in my party.
If it's only giving you the option to book 1 or 2 people it's because that is all that is still available in that session. Typically you can select to book up to 9 people per visit. Please try a different time slot to accommodate your party. Please note any party of 10 or more requires a private party booking. Attempting to go around this policy with separate bookings will be addressed and your party may not be allowed to attend.
I'm running late for my appointment. Can you still get me in?
Yes, but your time will still end at the time you reserved. If we are not busy we will try to be as flexible as possible, but if the next hour is full we cannot carry your time over to the next session. Traffic is very busy in our location. You should plan to arrive 15 minutes prior to your session.
I missed my appointment. Can I have a refund or reschedule my visit?
Unfortunately, no. We held your spot for you, which means other customers were unable to attend during that time. We require a 24 hour notice to refund or reschedule an appointment.
Do I have to sign a waiver?
Yes, we required a waiver prior to entering the cat lounge. The waiver is basically an Enter at Your Own Risk/ Hold Harmless agreement that outlines the risks of hanging out with cats.
You only have to sign the waiver once, your first visit. You can sign the waivers online at www.catfeine.net/waivers.
What is the adoption process/fee?
If you fall in love with a cat at Catfeine please notify a member of our staff. You will be directed to complete the online application for the rescue the cat belongs to. They will review your application and contact you directly, and determine if your application is approved or denied. Adoption fees are $125-$150, which is paid directly to the rescue. The cats are fully vetted meaning up to date on vaccinations and spay/neuter. The process can take anywhere from a few hours to a few days depending on your circumstances. Adopters with dogs and/or small children may require a home visit prior to approval to adopt.
When is the best time to visit?
That depends on what you hope to get out of your visit. Weekends are busiest, so you will likely have more people in your session than you would on a weekday. More people means less individual interaction with the cats. The cats are usually most active from around 11:00am-2:00pm and then again in the evenings...but we can't promise this will be the case when you visit because, well, they're cats... and they pretty much do what they want. Please note we can not control when cats sleep or hide.
What are the age requirements to visit?
The current minimum age requirement is 10 years old Tuesday through Saturday.
On Sundays we allow ages 7 and up for half hour visits. Please note Sunday is a separate booking option. 1 adult is required per every 2 children under the age of 13.
No minors under the age of 13 will be allowed in the cat lounge without a parent or guardian. The parent or guardian must sign the waiver on behalf of the minor and check them in at the cafe. Any minor unattended by an adult must abide by the house rules or they will be asked to contact their parent or guardian to pick them up.
All guests, no matter their age, must be able to be calm, quiet, gentle and courteous.
This is a fun, but a calm, relaxing environment...not a petting zoo.
If you can not comply you will be asked to leave.
Please review the complete RULES prior to your visit.
How can I volunteer to help?
We can't say enough how much we appreciate your support. We will occasionally be utilizing volunteers through our rescue partners to support the cat lounge. Volunteer applications can be found here: VOLUNTEER At this time, volunteers must be at least 18 years of age.
Can I book a party at the cafe?
Absolutely, but there are certain guidelines we have had to implement to ensure the best environment for our cats and other guests. For example, Kid's parties are very limited and must be at least 10 years old.
We also require a private booking for any group of 8 or more people. This ensures your party isn't invasive to our other paying guests.
You can review them here: PARTY GUIDELINES
Can I bring my cat (or a cat I found) to the cat cafe?
NOOOOO!!!! Please do not bring cats to the cafe! We will have plenty of kitties to entertain you, but unfortunately we can not allow cats be brought in to the cafe. It's not because we don't love ALL kitties, we just have very strict rules and guidelines to follow regarding vetting and socialization of our cats.
Are there risks of being scratched or bitten by a cat?
Unfortunately, yes. Cats are animals with claws and teeth, and can sometimes be unpredictable even in the best of circumstances. We will make every effort, along with our rescue partners, to select cats that are social and happy to be around people, however we can not 100% eliminate your risk. You must agree to enter at your own risk and are required to sign a waiver before entering the cat lounge. Click HERE learn more about what to look for in a cat's body language to help minimize your risk.
Do you take toy/food/litter donations?
Absolutely, thank you so much! Donations are accepted on behalf of our rescue partners.
The cats at Catfeine eat Purina One Sensitive Stomach dry cat food. We can also accept other brands as well to pass along to the rescues.
We use Tidy cat Free and Clean litter, and any new toys are always welcomed! Sorry, we can not accept used toys or opened food.
You can view our Amazon Wish List to see other items we need frequently. They can be bought locally or through Amazon..in any size you'd like to provide.
Please note: Donations are not tax deductible. We are not operating as a non-profit but assure all donations go directly to the support of caring for the cats in our care.
We appreciate your support!
What is your phone number?
We have very limited staff to offer phone support. We believe all information for the cafe can be found on this site. If your question isn't answered here please send us an email to firstname.lastname@example.org and we will respond asap. Please review all of the FAQ's prior to sending a message. Your question is likely answered below.
Have a question that wasn't answered? Please email us at email@example.com